FAQs
Q. what materials are your brass and iron items made of?
Ans: Our brass items are made of high-quality brass, while our iron items are crafted from durable iron materials.
Q. are your products handmade or mass-produced?
Ans: Our products are a combination of handmade and mass-produced items. Some of our items are meticulously handcrafted by skilled artisans, while others are manufactured using advanced production techniques to maintain consistency and quality.
Q. how do i care for and clean brass and iron items?
Ans: To care for brass items, we recommend using a non-abrasive brass cleaner or a mixture of mild soap and warm water. Gently clean the surface using a soft cloth or sponge, and avoid harsh chemicals or abrasive materials. For iron items, wipe them with a dry or slightly damp cloth to remove dust or dirt, and ensure they are kept dry to prevent rust.
Q. how long does it take to process and ship orders?
Ans: We typically process orders within 1-3 business days. Once your order is processed, shipping times may vary depending on your location and the shipping method chosen. Estimated delivery times will be provided during the checkout process.
Q. can i track my order?
Ans: Yes, once you order a tracking number is generated and you will receive an email for the same. You can use this tracking number to monitor the progress of your package.
Q. can i cancel or modify my order after it has been placed?
Ans: We understand that circumstances may change, and we\'ll do our best to accommodate your request. However, please note that order cancellations or modifications are subject to availability and the stage of processing. We recommend contacting our customer service team as soon as possible with your order details, and they will assist you accordingly.
Q. are the colors of the products accurately represented in the photos?
Ans: We strive to accurately represent the colors of our products in the photos. However, please note that colors may vary slightly due to factors such as lighting conditions and individual monitor settings. We recommend referring to the product descriptions for additional details and contacting our customer service team if you have specific color-related questions.