Refund and Cancellation Policy

At Gift Sapphire, we want to ensure your complete satisfaction with every purchase. We have established the following refund and cancellation policy to provide you with transparency and peace of mind:

Cancellation of Orders:

If you wish to cancel your order, please contact our customer service team as soon as possible. We will make every effort to accommodate your request if the order has not yet been processed or shipped. However, please note that once an order has been processed or shipped, it may not be possible to cancel it. In such cases, our standard return policy will apply (see section on Returns and Refunds).

Returns and Refunds:

We accept returns within 7 days of delivery for a refund or exchange. If you are not completely satisfied with your purchase, please follow these guidelines:

  • Contact our customer service team to initiate a return request. Provide your order details and reason for the return.
  • Returned items must be unused, in their original condition, and in the original packaging.
  • Include any accessories, tags, or promotional items that came with the product.
  • Our delivery partner will schedule a convenient time to collect the returned product from your location.
  • Our delivery partner will handle the return logistics and ensure a smooth and convenient return process.
  • Please note that shipping fees, including return shipping costs, will be covered by us.

Once we receive the returned item and verify its condition, we will process the refund or exchange as follows:

  • Refunds: The refund will be issued to the original payment method used for the purchase. Please allow for a processing time of up to 15 days for the refund to be processed.
  • Exchanges: If you prefer an exchange for a different item, we will process the exchange and arrange for the new item to be delivered.

Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact our customer service team immediately. We will guide you through the return process and arrange for a replacement or refund, depending on your preference.

Non-Refundable Items:

Certain items are non-refundable and cannot be returned. These include personalized or customized items, perishable goods, and items marked as final sale. Please review the product description carefully before making your purchase.

We recommend reading our full refund and cancellation policy for a comprehensive understanding of our procedures. If you have any questions or require further assistance, please don't hesitate to contact our customer service team.